Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
ROOM BOY DUTIES AND RESPONSIBILITIES:
Enters and prepares the room for cleaning;
Makes bed;
Dusts the room and furniture;
Replenishes guestroom and bath supplies;
Cleans the bathroom;
Cleans the closet;
Vacuums and racks the carpet;
Checks and secures the rooms;
Replenish amenities according to the operational standards;
Deliver and retrieve items on loan to guests e.g. iron and ironing boards;
Ensure security of guest rooms and privacy of guests;
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
Cleans guest bathroom/bed room/floor corridor;
Responsible for replenishment of guest complimentory water;
Responsible for the cleanliness and maintained of his work area;
Responsible for the Hotel property in the work area;
Attends to guest calls, guest requests /guest complaints in the area assigned to him;
Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement;
Responsible for following the standard operating procedures;
Responsible for achieving and exceeding the guest satisfaction score.
PREREQUISITES:
Physical mobility and stamina required;
Ability to follow instruction;
Detailoriented;
Professional attitude is required;
Ability to work independently;
English is a must, third language appreciated.
Education:
A secondary school diploma is preferred.
Experience:
Previous hotel-related experience desired in similar role.