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IT service desk (Prague, Czech Republic)

Prague 23. avgust 2017.

AIESEC Montenegro

This job is a part of a AIESEC Association and if you are student looking for amazing international experience continue by reading this job description


Role description:
  • Gain the experience in the international workplace. Improve your IT skills & communication while providing the best services to the customers.
Main activities:
  • Maintain and extend Knowledge database;
  • Receive user's IT requests and incidents coming by phone, e-mail or IT Self Service;
  • Analyze, evaluate and solve the requests, if necessary forward them to 2nd level;
  • Inform users about solving and fixi g their requests and incidents;
  • Record all contacts in IT Service tool - IBM Maximo;
  • Handle the requests and incidents according to agreed processes and time frames;
  • Cooperate with other teams and departments to solve all requests and incidents;
  • Install and administrate all available systems, SW and HW.
Salary:
  • 25000 CZK per month
 
Apply via zaposli.ME website by uploading your resume and you will be contacted by our team.

AIESEC Montenegro