Oglasi za posao

Guest Service Agent

Podgorica, Crna Gora 03. septembar 2019.

CUE Podgorica

Department: Front Office
Position: Guest Service Agent
 
REPORTS TO: Rooms Division Manager
 
Requirements:
  • Experience in the hospitality industry;
  • Good communication skills and organizational skills;
  • Customer Oriented;
  • Excellent English language knowledge, other language is advantage;
  • Basic computer skills, Knowledge of OPERA is an advantage;
  • Confident, well-groomed, warm, welcoming, smiling and pleasant.
ESSENTIAL JOB FUNCTIONS:
  • To be an ambassador of the Front Office and the hotel, in and outside the work place;
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures;
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service;
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it;
  • To attend all guests approaching the Reception in the procedure of check in / check out inquiries, key handling and all related matters, respecting the hotel standards and procedures.

CUE Podgorica

Poslovi iz iste kategorije

  Magacioner

  Baštovan/ka

  Šef/ica računovodstva