Department: Front Office
Position: Guest Service Agent
REPORTS TO: Rooms Division Manager
Requirements:
- Experience in the hospitality industry;
- Good communication skills and organizational skills;
- Customer Oriented;
- Excellent English language knowledge, other language is advantage;
- Basic computer skills, Knowledge of OPERA is an advantage;
- Confident, well-groomed, warm, welcoming, smiling and pleasant.
ESSENTIAL JOB FUNCTIONS:
- To be an ambassador of the Front Office and the hotel, in and outside the work place;
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures;
- To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service;
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it;
- To attend all guests approaching the Reception in the procedure of check in / check out inquiries, key handling and all related matters, respecting the hotel standards and procedures.