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Concierge/Lifestyle Assistant

Tivat, Crna Gora 21. april 2018.

Porto Montenegro

Porto Montenegro is looking for a Concierge/Lifestyle Assistant for the summer season to provide five star quality concierge services for the finest luxury residential properties, ensuring a memorable experience to the clients.

The Concierge/Lifestyle Assistant pro-actively anticipates the needs of the client so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each client. The position is often referred to as the “face of the brand”. In accordance, actions and appearances must reflect the brand.

Key accountabilities will include: 
  • Providing courteous, prompt and efficient service to clients and guests that may include, but are not limited to: restaurant reservations, recreation requests, logistics and transportation, floral orders, etc. They also have the ability to make available maps, literature and other materials;
  • Being knowledgeable of local current attractions or events (concerts, theater, sporting events, special events), as well as all information related to restaurants, banks, shopping etc.;
  • Providing continuous updates, edits, reviews and additions to the electronic database (list of vendors, restaurants, service providers, etc.);
  • Maintaining activities log and all applicable data sheets;
  • Assuring prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up;
  • Projecting an approachable and professional image in personal appearance and demeanor;
  • Being fully aware of Porto Montenegro products and services at all times;
  • Ensuring proper communication and handover within the team and other Front of House Team.
A successful Concierge/Lifestyle Assistant will have the following: 
  • Higher education or vocational training specializing in the hospitality industry;
  • A minimum of 1 year of experience in a customer service field;
  • Fluency in Montenegrin and English language. Knowledge of Russian would be an advantage;
  • A good geographical knowledge of Montenegro and surrounding areas;
  • Proficiency with electronic resources such as Internet search and Microsoft Office suite of products;
  • A valid driving license with a clean driving record;
  • Strong communication and interpersonal skills;
  • Ability to be detail-oriented while maintaining thorough follow-through;
  • Ability to multi-task and work well under pressure;
  • An engaging, polite and professional approach to customer service.
 
If you meet all of the above criteria then please visit https://portomontenegro.talentlyft.com/
for details on how to apply.

All applications must be in English.

Deadline for applications: position remains open until filled.

Porto Montenegro

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