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Receptionist / Front Office

Budva, Crna Gora 01. maj 2018.

Dukley Marina d.o.o.

“Dukley Marina” doo Budva is located in the heart of the Budva Riviera’s namesake resort community.
One of the Adriatic’s most handsome nautical destinations, the marina is set against the backdrop of the historic old town.

We are looking for  position:
 
Receptionist / Front Office
 
REPORTS TO: Operation Manager
 
POSITION SUMMARY:
Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where having a friendly and courteous manners is vital. Active support to senior Front Office colleagues in all aspects of customer service.
 
DUTIES AND RESPONSIBILITIES:
  • Operating on Marina Master Software (training provided).
  • Acting as first point of contact for all marina clients.
  • Taking reservations.
  • Answering telephone and promptly responding to email inquiries.
  • Taking payments (cash and cards), issuing invoices.
  • Liaising with operational team during arrivals / departures.
  • Assisting clients with check in procedures.
  • Handling complaints.
  • Liaising with our service providers and suppliers ensuring service delivery to our clients.
  • Fundamental understanding of ‘Consummate Host’ meaning
REQUIREMENTS:
 
Skills
  • Excellent communication and administrative skills.
  • Fluent in English, written and verbal. Italian or Russian is an advantage.
  • Proficient computer literacy.
  • Professional appearance and attitude.
  • Well mannered with strong attention to detail.
Experience
  • 3 years of experience as a Receptionist or in similar Customer Service related position.
 
Successful candidates will be invited for an interview.
Join our team; send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications:
03.05.2018.

Dukley Marina d.o.o.