Under the direction of the F&B Supervisor or his / her delegate and within the limits of established policies and procedures the waiter is responsible for serving the guests in the restaurants and bars. He / she must maintain the highest standard of service and ensures the greatest possible guest satisfaction.
RELATIONSHIP
Reports directly to and communicates with the F&B Supervisor on all pertinent matters affecting guests serving in bars
Co-ordinates with his colleagues to ensure service is delivered in a smooth and effective manner
Interacts and serves guests at all bars
DUTIES AND RESPONSIBILITIES
Provide efficient, expedient and courteous service to the guests leading to a total guest and company satisfaction
Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and hotel property he / she is working with
Check all glasses, cutlery, crockery and other items needed before putting them in use
Is responsible minded for the breakage and loss of the above-mentioned items
Set-up all tables according to his superior’s instructions, ensuring cleanliness of all items
Is courteous, warm, smiling, while dealing with the guest
Is responsible for knowing all items on the menu and being ready to give information on their preparation and service procedure
Escorts guests to the table
Informs guests about the special items for the day and menu changes if any, tries to upsell
Takes food and beverage orders from the guest using POS system
Delievers food, picks up the items from the table as per procedure
Prepares checks that itemize and total meal costs and sales tax
Obtains revenues, issues receipts, accepts payments, returns the change
Makes sure that all beverages are according to menu and list specifications, properly presented and be of correct temperature before being served
Listens to guest remarks or complaints and rectifies wrong doing and any guest demand. Informs F&B manager of all complaints
Clean tables or counters after guests have finished dining
Stock service areas with supplies such tableware, linen etc
Coordinates with other personnel
Follows the department standards
Follows out F&B hygiene procedure as per hotel regulations
Answers phones, completes financial transactions and reports
Attends department meeting and training when requested
Is always clean and properly groomed on duty, according to hotel policy
Performs all duties other than above requested by the F&B Supervisor, Manager and Hotel Manager.
Lazure Marina&Hotel
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of
service inspired by Montenegrin hospitality values.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of service inspired by Montenegrin hospitality values.
Facilities:
Lazure Hotel - Historical Building (24 rooms)
Lazure Hotel - Residential Building (104 rooms & 58 residences)
Rosemarine Restaurant
Augusto Brasserie
1729 Wine Bar
Rocco Lounge Bar
Beach & Beach Bar
Atmosphere Spa & Wellness
Meetings & Events venues
Marina with 156 berths and Yacht Club