Job Title: SPA Manager Department: SPA and Fitness, Level 1 Reporting directly: General Manager / Executive Manager
Summary
We are looking for a proactive, dynamic and passionate SPA Manager to join the Lazure Hotel & Marina team, new luxury resort in Herceg Novi, Montenegro managed by Sophos Hotels SA.
As a SPA Manager, you will be responsible for a smooth operation of the department and for all activities in coordination with Front Office, Housekeeping, Sales and Marketing, Engineering as well as F&B regarding regular and especially irregular business.
Key responsibilities
Coordination of all pre-opening activities for the SPA
Produce an annual Business Plan and budget for the SPA
Create and implement marketing and advertisement strategy together with Marketing Manager
Monitoring of competitors and their activities, adjustment of marketing strategy
Organization of SPA administration and hiring: creating job descriptions, running interviews and choosing employees for the department
Development of SPA menu and pricing strategy
Supervision of upselling program and promotions to maximize the SPA and Hotel revenue
Monitoring and taking care of all SPA equipment in cooperation with Engineering department
Control and purchasing of all supplies related to SPA department
Ensure all certificates/ licenses/ equipment are current and maintained
Handling guest complaints, taking corrective action to prevent recurrence
Supervision of compliance to hotel rules and regulations and taking disciplinary measures
Review the daily reservation system to ensure effective distribution of services amongst employees to maximize occupancy
Promote teamwork within the department as well as a sense of fairness
Maintain working relationships and communicates with all departments
Ensure that all staff is thoroughly familiar with the Hotel’s emergency procedures
Setting up and maintaining ongoing training programs in the SPA department
Maintain all HR related documentation (vacation- and public holiday, departmental job descriptions for each job category, schedules, training notes etc.)
Conduct regular meetings with department employees
Maintain industry knowledge and understanding
Regularly adjust internal processes and procedures to the hotel needs
Maintain key control
Qualifications & Experience
Degree in Management / Hospitality Management or related field
At least 2 years international experience in the capacity of SPA Manager/Assistant Spa Manage
Excellent communication skills, both written and verbal
Fluent English and Montenegrin languages required
Preferred pre-opening experience, but not must
Knowledge of industry standards
Strong interpersonal and problem-solving abilities, highly responsible, reliable self-starter.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of
service inspired by Montenegrin hospitality values.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of service inspired by Montenegrin hospitality values.
Facilities:
Lazure Hotel - Historical Building (24 rooms)
Lazure Hotel - Residential Building (104 rooms & 58 residences)
Rosemarine Restaurant
Augusto Brasserie
1729 Wine Bar
Rocco Lounge Bar
Beach & Beach Bar
Atmosphere Spa & Wellness
Meetings & Events venues
Marina with 156 berths and Yacht Club