Oglasi za posao

Night Manager/Supervisor/Auditor

Herceg Novi 21. april 2019.

Palmon Bay Hotel&SPA

Palmon Bay Hotel&SPA, 4+ star hotel, is a member of Primorje Group, which has 3 hotels in its portfolio. Primorje Group is a fast growing Company with a vision to be a leader in hospitality at Montenegrin coast.
See more about Palmon Bay Hotel&SPA at www.palmonbayspa.com

 
Night Manager/Supervisor/Auditor

PRIMARY OBJECTIVE OF POSITION

Under the direction of the Front Office Manager, manage and co-ordinate Front Office operations in the night shift to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximise room revenue and guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the
departmental business plan.


TASKS, DUTIES AND RESPONSIBILITIES

MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE
  • Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
  • In charge for all Night Audit operations
  • Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
  • Oversees and participates in the prompt and courteous check-in and check-out of guests
  • Addresses questions or problems pertaining to customer room accommodations and rates
  • Controls open and closed dates, availability and condition of rooms
  • Keeps effective key control and participates in matters relating to customer room security
  • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
  • Controls room rates, and implements approved rate changes
  • Monitors advance deposit and credit procedures
  • Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
  • Brings major needs for repair to the attention of the General Manager
  • Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
  • Blocks rooms for VIP’s and special guests
  • Is proficient in all Front Office procedures to be a resource when needed
  • Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
  • Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
  • Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
  • Analyses the rate variance report to ensure proper room rate and revenue control
Requirements:
  • Full proficiency in English language, both verbal and written
  • Warm personality with strong communication skills
  • High School diploma, Bachelor degree will be advantage
  • Basic proficiency with Microsoft Office software
Our Offer:
  • Good salary conditions
  • Employment agreement
  • Regular working hours, overtime if needed
  • A pleasant working environment
We are looking forward to receiving your application and CV.
 
Mejl za prijave manager@palmonbayspa.com
Kontakt telefon:
+382 31 332 442

Napomena: Intervju za ovu poziciju će se obavljati na engleskom jeziku, te ukoliko ne vladate odlično engleskim jezikom molimo Vas da se ne prijavljujete za ovu poziciju.

Palmon Bay Hotel&SPA

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