Astonishing Villa Geba placed in Budva is looking for
ASSISTANT HOUSEKEEPER
HIERARCHY HEAD HOUSEKEEPER
RELATIONS RECEPTION/MAINTENANCE/RESTAURANT
COMPETENCES:
- Good sense of cleanliness and Service Excellence
- Well organised
- Executes tasks rapidly and efficiently
- Integrates easily into a team
- Discretion and honesty
- Respect for procedures
- Maintains an impeccable uniform
- Eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
- Able to identify the products and equipment that identify with each task
- Able to work independently
- Strictly adhere to hygiene standards defined by HACCP rules and regulations
- Is polyvalent and able to carry out directions from any management team member
- Understands and takes into account the function of the hierarchy
- Good problem-solving skills
- Possesses the power of observation
- Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
- Eager to learn and evolve personally and professionally
ACTIVITES:
- Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
- Inventories cleaning supplies & linen stock to ensure adequate supplies.
- Investigates concerns regarding housekeeping service and equipment and takes corrective action.
- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.
- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
- Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
- Rewards employees who use their empowerment to meet or exceed guest expectations.
- Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
- Attend to any guest complaints and take service recovery measures if required.
- Anticipate and Identify the guests’ requests and react swiftly
PREREQUISITES:
- High standard of spoken and written English
- Strong management capabilities
- Flexible working hours subject to the demands of the business
- Passion and excellence
EDUCATION:
- Hotel management Graduate or higher
EXPERIENCE:
- At least 3 years’ experience in a well-established hotel
- Minimum 5 years’ experience as chamber mid and 2 years’ experience in a similar position
- Previous experience in luxury establishments preferred