Astonishing Villa Geba placed in Budva is looking for
NIGHT AUDITOR
HIERARCHY GENERAL MANAGER/ ASSISTANT MANAGER
RELATIONS RECEPTION/HOUSEKEEPING
COMPETENCES:
- Service Excellence
- Well presented, joyous personality and discreet manner
- Well organised
- Reacts instinctively in high-pressure situations
- Excellent knowledge of surrounding environment, local culture and activities
- Executes tasks rapidly and efficiently
- Discretion and honesty
- Proficient in Information and Technology
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
- Understand and knows how to perform check-in and check-out procedures.
- Fluent in English and the local language
- Respects work code and reception procedures
- Sound knowledge of methods of payment
- Works independently
- Fire safety regulations
- Security rules and regulations
ACTIVITES:
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Prepare of End of day procedure.
- Balance the day’s charges, making corrections as necessary.
- Performs wake-up calls.
- Run end of day process in property management software (PMS).
- Knows how to operate PMS, computers, and other front office equipment's.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary
- Ensure the transmission of inter-service information
- Reflect the image of the hotel on and off duty
PREREQUISITES:
- 3 or more spoken languages spoken and written English
- High standard of spoken and written languages
- Passion and excellence
EDUCATION:
- High school or diploma or equivalent
- Hotel management Grduate degree preferred
EXPERIENCE:
- 2 years’ minimum experience in a similar position
- Previous experience in a luxury establishment preferred
