JOB TITLE: Waiter
DEPARTMENT: Food and Beverage
SUPERVISION RECEIVED FROM: directly Food and Beverage Supervisor
SUPERVISION RECEIVED FROM: indirectly Food and Beverage Manager
BASIC FUNCTION
Under the direction of the F&B Supervisor or his / her delegate and within the limits of established policies and procedures the waiter is responsible for serving the guests in the restaurants and bars. He / she must maintain the highest standard of service and ensures the greatest possible guest satisfaction.
RELATIONSHIP
- Reports directly to and communicates with the F&B Supervisor on all pertinent matters affecting guests serving in bars
- Co-ordinates with his colleagues to ensure service is delivered in a smooth and effective manner
- Interacts and serves guests at all bars
DUTIES AND RESPONSIBILITIES
- Provide efficient, expedient and courteous service to the guests leading to a total guest and company satisfaction
- Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and hotel property he / she is working with
- Check all glasses, cutlery, crockery and other items needed before putting them in use
- Is responsible minded for the breakage and loss of the above-mentioned items
- Set-up all tables according to his superior’s instructions, ensuring cleanliness of all items
- Is courteous, warm, smiling, while dealing with the guest
- Is responsible for knowing all items on the menu and being ready to give information on their preparation and service procedure
- Escorts guests to the table
- Informs guests about the special items for the day and menu changes if any, tries to upsell
- Takes food and beverage orders from the guest using POS system
- Delievers food, picks up the items from the table as per procedure
- Prepares checks that itemize and total meal costs and sales tax
- Obtains revenues, issues receipts, accepts payments, returns the change
- Makes sure that all beverages are according to menu and list specifications, properly presented and be of correct temperature before being served
- Listens to guest remarks or complaints and rectifies wrong doing and any guest demand. Informs F&B manager of all complaints
- Clean tables or counters after guests have finished dining
- Stock service areas with supplies such tableware, linen etc
- Coordinates with other personnel
- Follows the department standards
- Follows out F&B hygiene procedure as per hotel regulations
- Answers phones, completes financial transactions and reports
- Attends department meeting and training when requested
- Is always clean and properly groomed on duty, according to hotel policy
- Performs all duties other than above requested by the F&B Supervisor, Manager and Hotel Manager.