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JOB TITLE: Receptionist
DEPARTMENT: Front Office
SUPERVISION RECEIVED FROM: directly Front office Supervisor
SUPERVISION RECEIVED FROM: indirectly Front Office Manager
SUPERVISION EXERCISED: -
BASIC FUNCTION
RELATIONSHIP
DEPARTMENT: Front Office
SUPERVISION RECEIVED FROM: directly Front office Supervisor
SUPERVISION RECEIVED FROM: indirectly Front Office Manager
SUPERVISION EXERCISED: -
BASIC FUNCTION
Providing of professional and efficient guest service including reservation, accommodation, providing of information etc in order to maximize revenue and guests satisfaction as per the Hotel guidelines and business plan, and the brand requirements. He / she must maintain the highest standard of service and ensures the greatest possible guest satisfaction.
RELATIONSHIP
- Reports directly to and communicates with the FO Supervisor/manager on all pertinent matters affecting related matter
- Co-ordinates with his colleagues to ensure service is delivered in a smooth and effective manner
- Serves guests at FO counter
- Provides efficient, expedient and courteous service to the guests leading to a total guest and company satisfaction
- Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture he / she is working with
- Is fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- Has a full working knowledge of the loyalty programme and its benefits – taking every opportunity to enrol new members
- Checks in/out/ extend stay of guests according to the established procedure, including entering data into Opera, key coding and the preparation of the registration card
- Is aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- Operates PMS, PBX and other related systems as requested, prepares the reports
- Checks the rooms discrepancies with the HK department
- Posts charges and processes payments from the guests
- Is courteous, warm, smiling, while dealing with the guest
- Makes reservations, sells and upsells rooms
- Takes care of the lobby conditions and cleanliness
- Monitors no-shows and late cancellations and ensures a maximized selling situation, transfers guests to other hotels by overbooking
- Keep and pass to HK Department the Lost and Found items as per established procedure.
- Receives and passes messages to the guests and management, provides wake up calls
- Listens to guest remarks or complaints and rectifies wrong doing and any guest demand. Informs FO manager of all complaints
- Responds to requests from guests for assistance and information
- Ensures the float handed over is checked and correct
- Coordinates with other personnel
- Follows the department standards
- Demonstrates an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
- Attends department meeting and training when requested
- Is always clean and properly groomed on duty, according to hotel policy
- Performs all duties other than above requested by the FO Supervisor, Manager and Hotel Manager.
Be part of our team. Send us your CV on mail: careers@lazure.me
Lazure Marina&Hotel
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of
service inspired by Montenegrin hospitality values.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of service inspired by Montenegrin hospitality values.
Facilities:
Lazure Hotel - Historical Building (24 rooms)
Lazure Hotel - Residential Building (104 rooms & 58 residences)
Rosemarine Restaurant
Augusto Brasserie
1729 Wine Bar
Rocco Lounge Bar
Beach & Beach Bar
Atmosphere Spa & Wellness
Meetings & Events venues
Marina with 156 berths and Yacht Club
