Technical Support in the field of Fixed network (Data communication/access/Optical) in all technical aspects. · Network planning and Migration solution; · Technical team management and part of project management. · Project implementation, technical supervision and training of subcontracting companies or service partners. · Prepare, implement and test software upgrades of network elements. · Provide Level 1/Level 2 technical support service to the customers independently or jointly with a technical support team. · Track and solve all technical issues customer caring about, provide customer necessary technical support and suggestion, keep good cooperation with customer. · Provide an emergency support for the network elements. Pre-sales support for testing, bidding or holding workshops in the field of fixed network; Support sales management and customers in establishing, developing and closing business opportunities; As local delivery and service coordinator, to support all engineering and maintenance business in Montenegro market.