We are currently looking for Sales Assistant(s) and Sales Supervisor(s) for our shops at Tivat Airport.
Main responsibilities: To maximize sales, provide the highest levels of customer service, be responsible for the security of stock and cash and to ensure that the shops are strongly merchandised. Ensure all standards are in line with company policy in all of the following areas:
Shop
Shelf
Staff
Selling
Service
Qualifications
Possesses a genuine passion for style, luxury brands
Must have 1-3 years’ experience working with customers in hospitality or Retail
Second language desirable
Demonstrates a genuine desire and commitment to provide extraordinary customer service
Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative independent of direct supervision
Flexibility to work varying shifts, including nights and weekends
Minimum high school degree is required
Fluent in English is an essential requirement for this role
High proficiency in Russian Language desirable but not essential
Responsibilities Driving Sales
Approaches and engages customers
Link sell, substitute sell, cross sell
Highlights Price Promise and Shop & Collect
Knowledge of Store sales targets (daily, weekly)
Full commitment and participation in all promotional activities, including voucher handouts
Cash Handling
Full adherence to retail sales transaction and cash handling procedure
Accuracy and attention to detail in cash and card and handling
Accurately records details of purchases or transactions
Verifies the accuracy of calculations
Verifies signatures are correct
Accountability for cash
Cash reconciliation at end of shift
Scanning of Productivity barcodes at till points
Merchandising
Stocks out shelves in a neat and effective manner
Ensures stock and shelving is clean prior to display
Replenishes stock from sub-stores onto the sales floor when needed
Knowledge of location of stock and sourcing of same
Retail Product Knowledge
Seek out and attend Product Knowledge Training
Engage with the online learning portal, Knowledge Hub
Customer Service
Welcomes and engages all customers with positive body language
Provides a professional, attentive and speedy service
Security of Cash & Stock
Strict adherence to all retail cash, stock and customs procedures
Pro-active in bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances
Stocktaking regularly throughout the year
Visual Merchandising
Adhere to Merchandising Guidelines for each house/supplier
Adherence to Shop Cleaning and Housekeeping Programme
Accurate pricing of products using Shelf Edge Labels
General
Behave in a polite and business-like manner while on duty and show the highest regard for all our customers
Be pleasant and approachable
Meet customer needs through selling merchandise, giving service and promoting Montenegro Duty Free
Provide the highest levels of customer service to all customers
Acquire a high level of product knowledge to assist customers. Any other duties that may be assigned from time to time
Adhere to company HR, Administration and IT policies
Important note: This role is based at Tivat Airport and shift work is required.