Ovaj oglas je istekao i poslodavac više ne prima prijave
Reservations Agent
About us
Since the seventies, guests have come to Regent Hotels and Resorts for serene and sensational stays. At each resort, you’ll find a team of professional and genuine hoteliers who bring together luxury living and deliver the best of personal service.
Regent Porto Montenegro brings this idea of discreet luxury to the beautiful Adriatic shores.
The hotel is the heart of Porto Montenegro, super yacht marina. It consists of 3 accommodation wings: Venezia, Aqua and Baia. We are proud of a beautiful pool podium overlooking the magnificent Boka Bay, Spa facilities and four dining outlets: Murano restaurant - which brings casual, unhurried luxury to the forefront; Library Bar – our sophisticated bar; Gourmet Corner - patisserie and bakery; and Pool bar – a casual Italian Riviera ambiance bar.
Your day to day
Your responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Answer emails and telephone enquiries using appropriate etiquette
- Speak with others using clear and professional language
- Handle all reservation requests, changes received from all channels
- Determine guest’s needs and quote the appropriate accommodation
- Explain guarantee, special rate and terms conditions
- Process reservations using PMS with most accurate information and exceed guests expectations
- Update reservations ensuring a flawless guest experience
- Maintain high level of confidentiality
- Ensure revenue maximization by up-selling rooms and property facilities
- Ensure knowledge of all facilities of different services and hours of operation in order to respond confidently to inquiries
- Has a general understanding of group business
- Understand Revenue Management in general by selling direct rate and understand availability
- Liaise with sales team and other departments
- Adhere and promote all company safety and process
- Maintain positive working relationship with other colleagues
- Ensure uniform and personal appearance are tidy and professional
- Support team to reach common goals
- Perform other work duties requested by the supervisor
What we need from you
- 1 to 2 years of experience in similar position or Previous costumer related experience
- Strong personality and problem solving abilities
- Highly responsible, reliable and flexible
- Ability to work under pressure, team player
- Constant focus and attention on guest’s needs, calm at all time
- Outstanding sales skills, guest service, sophisticated communication and detailed oriented
- Local language and English (fluent verbal and written), additional language is an addition
- Must be multitask in an intense, ever changing environment while remaining accurate
- Good knowledge of PMS, CRS and other Microsoft application (necessary training can be provided)
- Additional computer knowledge is an advantage
What we offer
- Job in the beautiful coastal town in Montenegro
- Great team to work with
- Competitive salary and other benefits (fixed salary, service charge)
- Various learning and development programs
- Cross hotel opportunities within IHG
- Employee rates for IHG hotels worldwide
- One meal per shift, laundry for uniform
If you are looking for job and you want to grow with us, we are looking forward to your application. Kindly provide us with your detailed resume in English to the following email address: careers.pm@regenthotels.com. Please note that only shortlisted candidates will be contacted.
