Regent Porto Montenegro is currently having Reservations Supervisor vacancy. In order to apply for the position you need to meet the following:
CANDIDATE REQUIREMENT
Key Areas of Responsibilities: Inventory management, Maximizing revenue by ensuring that the rate pricing strategy is respected, Market Trends and analysis, Operations of the Reservation Department.
Responsibilities and essential job function include but are not limited the following:
To ensure information on the hotels property management system are accurate and current at all times.
To monitor and control various reservation operation according to the departmental operating procedure.
Ensure compliance to the Best Rate guarantee and Rate Parity.
Handled all enquiries & requests related to room bookings and simultaneously in charge of promoting and maintaining good public relations
Handles any guest’s complaint in a professional manner.
Ensure that all the procedure followed by the department as per the standard operating procedure.
In charge of updating and reviewing and maintaining all Procedures for Reservations.
Organize and Conduct daily briefing with reservation team.
Controlling and monitoring reservations for the high demand period
Attend all relevant meetings in the absence of Revenue Manager.
To keep department informed of all changes in system or procedures.
Conduct Revenue Meetings in the absence of the Revenue Manager
Maintain and Monitor PMS, CRS, OXI interface with OPERA along with the IT Manager and report any malfunction to Revenue Manager.
Ensures that rosters & overtime is managed appropriately according to operational needs.
Practices proper telephone etiquette with colleagues and guests.
Maintain positive and professional relationship with Sales, Front Office, Housekeeping, Finance, IT.
Adhere and promote all company safety and process
Ensure uniform and personal appearance are tidy and professional
Support team to reach common goals
Perform any other work duties requested by direct supervisor
Ensures all activities are carried out honestly, ethically and within the parameters of the Law.
Qualifications:
3 years of experience as Reservations Supervisor
Outstanding sophisticated communication and detailed oriented
Must be fluent in English (verbal and written), any other languages is added benefit
Skill Requirements (Must be computer literate), Opera Knowledge is imperative.
Strong personality and problem solving abilities
Highly responsible, reliable and flexible
Ability to work under pressure, team player
Constant focus and attention to guest’s needs
Must be multitask in an intense, ever changing environment while remaining accurate
If you are looking for a job and you meet the above mentioned criteria we can help you with your search. Kindly provide us with your detailed resume in English to the following email address: careers.pm@regenthotels.com. Please note that only shortlisted candidates will be contacted.