The Chedi Luštica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula's nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. The Chedi Team is fully committed to providing a unique guest experience. We are hiring the team of like-minded people, who take pride and responsibility in everything they do, who value team work, act with integrity and respect, and who love to use their own creativity in order to bring our vision into life.
Waiter at The Chedi Luštica Bay Hotel (m/f)
Food & Beverage Service Department
Key responsibilities:
- Ensure the quality and standards of our outlets and meet the expectations of the guests on a daily level
- React to all customer requests positively and deal with them appropriately
- Ensure the correct appearance of all the restaurant areas
- Maintain daily "mise en place" at service stations
- Maintain and adhere to billing policies and procedures
- Punctual attendance to each shift plans
- Respond quickly and proactively to guests concerns
- Provide excellent guest service
- Set service expectations for all guests internally and externally
- Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee
- Ensure all banquet functions are up to standard and exceed guest's expectations
- Provide services that are above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serve as a role model to demonstrate appropriate behaviour
- Project a pleasant and positive professional image to all contacts always
- Maintain positive teamwork always
Qualifications:
- Hospitality related high school is an advantage
- Full working professional proficiency in English and Montenegrin, additional languages are a big asset
- Minimum of two years in the hospitality industry, with experience in a high-end restaurant or hotel property
- High level of knowledge and implementation of best practices and SOP's
- Excellent understanding of the industry
- Excellent interpersonal and communication skills
- Customer service oriented
Apply via link: https://lustica-development.talentlyft.com/jobs/waiter-the-chedi-lustica-bay-p82
