Ovaj oglas je istekao i poslodavac više ne prima prijave
Nestled in a picturesque bay featuring beautiful private beaches and awe-inspiring views, this is a gorgeous seaside retreat. Deluxe apartments overlooking the crystal clear Adriatic sea make Dukley Hotel one of Montenegro’s premier holiday destinations.
We are looking for position:
We are looking for position:
F&B Reservations Manager
REPORTS TO: Operation Manager
POSITION SUMMARY: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum revenue in order to meet or exceed the revenue target.
- Areas of responsibility include Restaurants & Beach &Pool Reservations as well as In room Dining/.
- He/she ensures the proper day-to-day operation and works in close co-operation and communication with the F & B Management.
- Liaise with outlet managers to ensure bookings are accurately made and communicated.
The following are specific responsibilities and contributions critical to the successful performance of the position:
Understanding and knowledge about various F&B outlet's menu and offerings
- Manage all Restaurant & Beach & Pool reservations and handle order taking operations
- Ensuring that at your service operations runs smoothly in a professional manner at all times.
- Ensure all at your service agents have a clear expectations set to prioritize their responsibilities. Works on achieving best possible booking maximization
- To be proactive in upselling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails, or via phone.
- Ensure to maintain records, tracking and reports required for the business.
- Business correspondence/Guest Comments Cards - review all emails, guest comment cards, proposals and confirmation letters for follow-up and action. All correspondences must have a cover letter with complete name of the addressee. No correspondences will be released without sender's signature. Guest comment cards must be monitored daily.
- Give and promote feedback to and from customers·
- Communicate to F&B Management every relevant information pertaining colleague's welfare or guest related issues.
- Always well informed about the daily/weekly/monthly plans such as events, promotions, bookings and discounts in the outlet, VIP guest in house, dietary requirements of guests, etc.
- Ensures proper coordination and monitoring the reservations for special events
- To ensure all group bookings have consistent follow-up
- Focus and guide colleagues on telephone test calls, BSA standards and department goals.
Skills
- 2-year degree from an university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, etc; accredited
- Minimum of 2-year experience of a similar position within a five-star hotel
- Experience in the food and beverage, restaurant reservation, or related professional area.
- Proficient knowledge of English , Russian and Montenegrin language (both oral and written)
- Experience in Opera,MICROS programs
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Flexible working hours.
Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: hr@stratex.me
all applications will be handled with absolute confidentiality.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: hr@stratex.me
all applications will be handled with absolute confidentiality.
Deadline for applications:
05.02.2022.
05.02.2022.
