POSITION, EVENT MANAGER, HOTEL AMAN SVETI STEFAN
JOB SUMMARY
Manages event management functions and staff on a daily basis, including Event Planning, Banquets/Catering, Event Service and Event Technology. Responsibilities include preparing event documentation and coordinating with Sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events, ensuring property events have a seamless turnover from sales to service back to sales. Maximizes revenue opportunities by up-selling and/or offering enhancements to create outstanding events, as well as accurately forecasting all events. Develops and directs event planning and operational team to provide consistent, high quality service.
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
- Ensures customer is promptly greeted during the event phase, hands off to the Event Operations team for the execution of details, and executes the event (as appropriate)
- Adheres to all standards, policies, and procedures
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Attends pre-event meetings as needed to understand group needs
- Communicates critical information to Event Service Team
- Communicates expected performance and trains staff in processes (as appropriate)
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations
- Coordinates and communicates event details both verbally and in writing to the customer and property operations
- Follows up with customer post-event
- Responds to and handles guest problems and complaints
- Interacts with guests to obtain feedback on product quality and service levels
- Performs other duties as assigned to meet business needs
CANDIDATE PROFILE
Education and Experience
- Bachelor degree required;
- 3 -5 years experience in hotels event management, food and beverage, sales and marketing and/or related professional area
- Strong organizational skills and ability to prioritize tasks
- Strong communication and interpersonal skills
- Works well within time limits, meets deadlines
- Focus on customer service, approaching work with a friendly, energetic, approachable, motivated and calm demeanor
- Must be proficient in computer knowledge
- Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
- Open to expats
- Opera knowledge
If you are interested, please send us your CV in Montenegrin or English (preferably with a photo) to the e-mail address: amansvetistefancareers@aman.com. Only shortlisted candidates will be contacted.