JOB TITLE: Bartender DEPARTMENT: Food and Beverage SUPERVISION RECEIVED FROM: directly Food and Beverage Supervisor SUPERVISION RECEIVED FROM: indirectly Food and Beverage Manager
BASIC FUNCTION
Under the direction of the F&B Supervisor or his / her delegate and within the limits of established policies and procedures the bartender is responsible for serving the guests in the restaurants and bars. He / she must maintain the highest standard of service and ensures the greatest possible guest satisfaction. RELATIONSHIP
Reports directly to and communicates with the F&B Supervisor on all pertinent matters affecting guests serving in restaurants and bars
Co-ordinates with his colleagues to ensure service is delivered in a smooth and effective manner
Interacts and serves guests at all restaurants and bars
DUTIES AND RESPONSIBILITIES
Provides efficient, expedient and courteous service to the guests leading to a total guest and company satisfaction
Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and hotel property he / she is working with
Check all glasses, cutlery, crockery and other items needed before putting them in use
Is responsible minded for the breakage and loss of the above-mentioned items
Arranges bottles and glasses to make attractive displays
Is courteous, warm, smiling, while dealing with the guest
Is responsible for knowing all items on the menu and being ready to give information on their preparation and service procedure
Provides recommendations and suggestions to guest for choosing Drinks and Snacks
Informs guests about the special items for the day and menu changes if any, tries to upsell
Interacts with guests, takes food and beverage orders using POS system
Mixes ingredients to prepare cocktails and other drinks
Serves snacks and drinks to the guests
Prepares checks that itemize and total costs and sales tax
Obtains revenues, issues receipts, accepts payments, returns the change
Listens to guest remarks or complaints and rectifies wrong doing and any guest demand. Informs F&B manager of all complaints
Determines when a customer has had too much alcohol and if required refuses any further serving on a polite way
Clean counters and work areas after guests have finished
Wash glassware and utensils after each use
Stock service areas with supplies and products
Handles an assigned house bank and follow all cash handling procedures as per hotel standard
Prepares inventory or purchase requisitions as needed to replenish supply
Coordinates with other personnel
Follows the department standards
Follows out F&B hygiene procedure as per hotel regulations
Answers phones, completes financial transactions and reports
Attends department meeting and training when requested
Is always clean and properly groomed on duty, according to hotel policy
Performs all duties other than above requested by the F&B Supervisor, Manager and Hotel Manager.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of
service inspired by Montenegrin hospitality values.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of service inspired by Montenegrin hospitality values.
Facilities:
Lazure Hotel - Historical Building (24 rooms)
Lazure Hotel - Residential Building (104 rooms & 58 residences)
Rosemarine Restaurant
Augusto Brasserie
1729 Wine Bar
Rocco Lounge Bar
Beach & Beach Bar
Atmosphere Spa & Wellness
Meetings & Events venues
Marina with 156 berths and Yacht Club