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Spa Receptionist

Budva, Crna Gora 23. jun 2023.
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Dukley Hotels and Resorts

Nestled in a picturesque bay featuring beautiful private beaches and awe-inspiring views, this is a gorgeous seaside retreat. Deluxe apartments overlooking the crystal clear Adriatic sea make Dukley Hotel one of Montenegro’s premier holiday destinations.
We are looking for position:


SPA receptionist

REPORTS TO:
  • Operation manager
DUTIES AND RESPONSIBILITIES:
  • The SPA Receptionist is in charge of Harmonia Wellbeing Reception Area, Harmonia Wellbeing Gym, Steam Roomsand Jacuzzi area and Massage facilities of the Harmonia Wellbeing complex.
  • SPA Receptionist reports to SPASupervisor.
  • In the absence of SPA Supervisor, SPA Receptionist reports to the Operations Manager.
  • SPA Receptionists main priority is providing top quality service to all guests of the Harmonia Wellbeing complex, bethey guests of the Dukley hotels, Dukley property owners or outside visitors.
  • In order to do so SPA Receptionist needs to familiar with all rules and regulations concerning Harmonia Wellbeing complex, as well as with the SPA menu and all current offers of the Harmonia Wellbeing complex.
  • SPA Receptions also needs to be familiar with all the general information regarding the Dukley Hotels, including but not limited to specific information about the Dukley Gardens, Infinity Hotel, Hotel Harmonia and all restaurants and beaches.
Daily duties of the SPA Receptionist include:
  • Welcoming guests, offering and upselling Harmonia Wellbeing Services, Performing SPA Services reservations received via telephone, messenger, e-mail or in person.
  • Communicating with Dukley Hotels receptions to confirm details of reservations and payment, as well as other details to ensure utmost guestsatisfaction.
  • Opening cashier, processing all forms of payment for the Wellbeing Center services.
  • Supervising all Harmonia Wellbeing premises, ensure cleanliness and order, ensure all setups are done according to the standards.
  • Keeping track of all supplies for the Harmonia Wellbeing operations, make orders from the warehouse.
  • Performing regular requisitions of supplies and audits of equipment, investigate discrepancies and inform management accordingly.
  • Perform reservations for the Steam Rooms and Jacuzzi Areas, managing arrivals and turnover.
  • Handling arising guest complaints, finding solutions, informing all managers concerned.
  • Performing any other tasks related to running Harmonia Wellbeing as assigned by immediate supervisor.
REQUIREMENTS:
  • Mandatory knowledge of the Opera management system in the hotel industry.
  • Secondary education, orientation in the field of tourism will be considered an advantage.
  • Positive attitude towards commitments and exceptional communication skills.
  • Commitment to the realization of the highest standard of service.
  • Kindness and pleasantness in dealing with guests, clients and employees.
  • Ability to work alone, as well as work in a team.
  • Fluent in English, written and verbal.Russian is an advantage.
  • Well-mannered with strong attention to detail.
Experience:
  • 2 years of experience as a Receptionist or in similar Customer Service related position.
We are hiring a talented Marketing Assistant to join our growing team. If you're a hard-working professional
Dukley Hotels and Resort is a great place to get ahead.

Apply today!

Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short-listed candidates will be contacted.
E- mail: hr@stratex.me
All applications will be handled with absolute confidentiality.

Dukley Hotels and Resorts

Dukley Hotels and Resorts

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