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Front Desk Receptionist (m/f)

Podgorica, Crna Gora 15. februar 2024.

Hilton Podgorica Crna Gora

If you are ambitious, responsible and ready to work in a team that 
provides high level services for our guests - join us!

Front Desk Receptionist

  • A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Achieve positive outcomes from Guest queries in a timely and efficient manner,
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required,
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments,
  • Demonstrate a high level of customer service at all times,
  • Attend appropriate training courses required by Brand Standards,
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties,
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities,
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy,
  • Comply with hotel security, fire regulations and all health and safety legislation,
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems,
  • Follow company brand standards.
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Previous experience in a customer-focused industry,
  • Completed high school certificate or equivalent,
  • Languages: C1 English level and Montenegrin professional knowledge,
  • Being able to work Night shifts,
  • Positive attitude and good communication skills,
  • Commitment to delivering a high level of customer service,
  • Excellent grooming standards,
  • Ability to work on your own and as part of a team,
  • Competent level of IT proficiency.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Interested candidates can send CV, recent photo and possible references to the following email address: podgorica_recruitment@hilton.com with an indication of the position they are applying for. 
Only candidates who meet the requirements of the post will be contacted for the next step in the selection process, which may involve language tests and interviews.

Hilton Podgorica Crna Gora