Customer Service Agent
Are you ready to grow your career with a dynamic US-based company? We’re looking for a Customer Service Agent to join our team in Podgorica. In this role, you’ll play a key part in providing exceptional support to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction at every step. This is more than a job—it’s a chance to develop your skills, collaborate globally, and make a meaningful impact in a supportive environment focused on employee growth.
What You’ll Do
- Provide exceptional customer support by promptly addressing client inquiries and resolving issues.
- Communicate professionally with clients via email, phone, and other channels.
- Collaborate with internal teams to ensure seamless operations and resolve customer concerns.
- Maintain accurate records of client interactions and update systems with relevant information.
- Identify trends in client feedback to recommend process improvements and enhance customer satisfaction.
- Strong interpersonal and communication skills.
- Fluency in English (written and spoken); Spanish language is a plus.
- A detail-oriented problem solver with a customer-focused mindset.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Basic proficiency in Microsoft Office tools; willingness to learn additional software as needed.
- Career Growth: Build your future with opportunities for continuous learning, travel, and development.
- Global Impact: Be part of a US-based company that values innovation and collaboration.
- Competitive Package: Enjoy a competitive salary, annual bonus potential, and comprehensive benefits (medical, pension).
- Supportive Culture: Thrive in a casual, inclusive work environment that values teamwork and personal growth.
- Location Advantage: Work from our office in Podgorica, Montenegro, and connect with a global team.
Since 1997, International Bridge has been delivering high-quality, small-parcel shipping services to some of the largest e-commerce retailers worldwide. International Bridge is reshaping the small-parcel shipping industry by designing innovative solutions focused on consumers demanding low-cost or no-cost shipping. Our advanced systems seamlessly integrate customers, packages, and shipping processes in a real-time, interactive model, ensuring efficient deliveries throughout the U.S.
Learn more about us: https://www.myib.com/
How to Apply
Interested candidates should send their CV in English to careers@myib.com.
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