ADRIATIC42, a first-class yard for the servicing, maintaining and repairing of yachts and superyachts, is a joint venture company of Drydocks World (a DP World company) and PM holding (wholly owned by investment Corporation of Dubai – ICD). ADRIATIC42 is strategically located in one of the safest natural harbors in the world; the enclosed Boka Kotorska Bay in Montenegro. Our aim is to redevelop it by employing the latest equipment and the industry’s most cost-effective new techniques and services to bring the country’s renowned sector skills to the Mediterranean/Adriatic Yacht market.
We are now recruiting to put the right team in place to take this venture forward!
Subsequently an exciting opportunity has now arisen for a highly motivated Commercial Assistant who will be responsible for processing paperwork, maintaining the customer database, and ensuring services are delivered on time. He/She will also handle customer questions, requests, and complaints.
Required qualifications, experience & skills
- Degree / Diploma or equivalent qualification in Business Administration, Marine or similar
- 3 to 5 years of experience
- Strong interpersonal skills and extremely resourceful
- Team oriented
- Must be fluent in English.
Key responsibilities:
- To respond to customer inquiries promptly and professionally via email, phone, or in person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
- To build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- To receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.
- To prepare and generate sales reports, including sales performance and customer analytics. Provide regular updates on sales metrics to the Commercial director, manager, and management.
- If necessary, to prepare or/and to attend industry events, trade shows, and conferences to promote company products and services and build brand awareness.
- Assisting in marketing activities as per directives by following the company marketing plan and keeping all costs within the marketing budget.
- Manage budgets, monitor expenses, and optimize financial performance. Reporting financial and occupancy statistics to superiors
- Maintaining software data and assuring all information is correct and up to date.
- Prepare mandatory documents and make sure all documents are accumulated.
- Contact with Customs authorities regarding paperwork.
If you meet the above criteria and would like to be considered for this exciting opportunity, then please send your CV along with your motivation letter on jobs@adriatic42.com latest by 28 February 2025.
All applications will be treated with confidentiality, and circulation of candidate information shall be limited to internal administration relative to the recruiting process.
All applications must be in English. Position remains open until filled.
We look forward to receiving your application and meeting you in the process!