Customer Engagement Manager

Job Purpose: Manage key accounts for dedicated therapy area to ensure successful brand performance. Responsible for the development, implementation and execution of marketing and operational plans for key accounts.

Major Accountabilities:

Develops & executes effective strategy plan for collaboration with key accounts. Integrates promotional and educational activities and services, as required in order to secure and maintain account support. 

Is considered by Customers and others in the organization as being expert on Novartis products and therapeutics, as well as being knowledgeable regarding competitive products, personnel, marketing/key account management strategies and tactics within the assigned accounts.

Develops and manages critical relationships with key specialists in assigned key accounts.

Manages patient flow from ambulatory to commissions, interacts with regional health authorities to facilitate patient flow and successfully manage key administrative processes. 

Observe strictly any and all applicable internal and external regulations, acts and procedures.

Ideal Background:

• Education: University degree in Pharmacy, Medicine or Stomatology
• Preferably experience on operational/commercial functions. 
• Ability to drive development of Key account and key decision makers engagement plans 
• Knowledge of marketing planning process, experience in setting of short and midterm objectives and KPIs, and follow up methodology.
• Ability to analyze the market, and agility to take proactive actions.
• Strategic leadership with the ability to run both short and long-term Key account plans effectively, aligned with the organizational objectives.
• Strong x-functional player in country marketing/brand team.
• Fluency in English required, additional language a plus.