Do you think hotel reservations are only bookings management? 

We see it as a first step in creating the exceptional guest journey and experience, a moment when expectations are shaped and lasting impressions begin.

The Chedi Luštica Bay is looking for a Reservations Agent who understands luxury hospitality, knows the basics about the reservations systems, has encountered with LQA or Forbes standards before (ideally both), communicates with guests with confidence and care and ensures every guest interaction reflects the standards and elegance of The Chedi brand. 

Reservation Agent

Your role:
As a Reservations Agent, you will be responsible for managing guest reservations with accuracy and professionalism, ensuring a seamless booking experience while supporting revenue optimization and guest satisfaction at The Chedi Luštica Bay.

This position is based on-site and reports to the Assistant Reservations Manager / Director of Revenue.

Your responsibilities will include: 

• Handling individual reservations via email, phone, and online channels in a timely and professional manner
• Providing detailed information about rooms, rates, packages, and hotel and destination services
• Accurately entering and updating reservations in the property management system (Opera)
• Ensuring all booking details, preferences, and special requests are properly recorded, traced and communicated with relevant departments
• Supporting revenue strategies through correct rate application and upselling opportunities
• Coordinating with Front Office, Sales, and other departments to ensure smooth guest arrivals
• Monitoring availability and maintaining inventory accuracy across distribution channels
• Assisting with group reservations and special booking requests when required
• Maintaining brand standards and delivering a high level of guest communication at all times
• Daily implementation of Leading Quality Assurance and Forbes Travel Guide standards

Who we’re looking for: 

• A professional with experience in reservations, front office, or guest services, preferably within luxury hospitality
• Excellent communication skills in Montenegrin and  English (additional languages are an advantage)
• Strong attention to detail and organizational skills
• Comfortable working with reservation systems and hotel software
• A service-oriented mindset with a warm and professional approach to guest interaction
• A team player who values accuracy, efficiency, and brand consistency
• Thorough knowledge of LQA and FTG standards

What we offer:
Joining The Chedi Luštica Bay means becoming part of one of Montenegro’s most awarded five-star hotels, affiliated with The Leading Hotels of the World, Orascom Hotels Management and Chedi Hospitality.

You will work in an environment that values professionalism, excellence, and high standards, while offering:

• A competitive compensation package which includes Service Charge
• Access to General Incentive Program
• Professional development and training opportunities
• Medical allowance following the internal procedures
• Employee benefits and discounts across The Chedi, Luštica Bay, Orascom, Leading Hotels of the World and Chedi Hospitality
• Meals in the Team Canteen, organized transportation from Radovići, and accommodation options where applicable

We are not just looking for someone to process reservations.
We are looking for someone who will help shape the guest experience from the very first interaction.

If you have the professionalism, attention to detail, and passion for luxury hospitality — we would love to meet you.
Apply via KONKURIŠITE.

To explore more about us, visit: 
https://www.chedilusticabay.com/
https://orascomhm.com/
https://chedihospitality.com/
https://lusticabay.com/
https://www.lhw.com/
or visit our social media profiles: 
https://www.facebook.com/ChediLusticaBay/
https://www.instagram.com/thechedilusticabay/#