Creator Liaison
Company: BOSS MGMT GRP
Division: BOSS Agency
Type: Part-Time (Contract)
Compensation: €400/month
Reports to: CEO & Directors
Company: BOSS MGMT GRP
Division: BOSS Agency
Type: Part-Time (Contract)
Compensation: €400/month
Reports to: CEO & Directors
About the Role
The Creator Liaison is the first point of contact between BOSS Agency and prospective creator partners. This is a front-line outreach and relationship role focused on identifying, qualifying, and onboarding YouTube creators into the BOSS Agency roster. You will manage high-volume inbound and outbound creator communications, maintain an accurate CRM, and ensure every creator interaction is handled professionally and on-brand.
This role sits at the intersection of creator relations, sales support, and operational coordination. It requires someone who is highly organised, proactive with follow-through, and comfortable managing a fast-moving pipeline of conversations across multiple creators simultaneously.
Key Responsibilities
Creator Outreach & Prospecting
The Creator Liaison is the first point of contact between BOSS Agency and prospective creator partners. This is a front-line outreach and relationship role focused on identifying, qualifying, and onboarding YouTube creators into the BOSS Agency roster. You will manage high-volume inbound and outbound creator communications, maintain an accurate CRM, and ensure every creator interaction is handled professionally and on-brand.
This role sits at the intersection of creator relations, sales support, and operational coordination. It requires someone who is highly organised, proactive with follow-through, and comfortable managing a fast-moving pipeline of conversations across multiple creators simultaneously.
Key Responsibilities
Creator Outreach & Prospecting
- Initiate first-contact outreach to prospective YouTube creators across niches (tech, lifestyle, outdoor, gaming, education, etc.)
- Respond promptly to inbound creator enquiries via email
- Assess whether a creator has existing management and route conversations accordingly (internal escalation vs. apology and graceful close)
- Qualify creators against BOSS Agency criteria before escalating
Conversation Management & Follow-Up
- Manage multi-touch email sequences across a large pipeline of prospects
- Send timely follow-ups to creators who have not responded, using professional and on-brand language
- Escalate warm or complex conversations to the CEO or relevant team member with a clean summary and full thread visibility
- Relay creator form submissions to the HubSpot CRM pipeline and confirm completion
Creator Onboarding Support
- Send the BOSS onboarding form to interested creators and follow up until completed
- Confirm form submissions and update CRM records accordingly
- Route completed onboarding to the correct internal entity (AU, EU/LATAM, HK) based on creator location
CRM Maintenance
- Attend regular CRM check-in calls with the CEO (currently 2x weekly)
- Update HubSpot contact and deal records accurately after each conversation
- Flag discrepancies, missing data, or pipeline issues in check-in calls
- Ensure all creator contacts are tagged and categorised correctly
Internal Coordination
- CC creators@ on all external correspondence to maintain shared visibility
- Reply All to internal threads to ensure the full team is across active conversations
- Coordinate handoffs to the CEO, Roxy Martinovic, or other team members when required
- Attend fortnightly all-team meetings
Communication Standards
- Represent BOSS MGMT in a professional, warm, and on-brand tone in all creator-facing communications
- Handle rejections, management conflicts, and brand pass communications with tact and grace
- Use standard templates and messaging frameworks, adapting as needed based on context
What We're Looking For
- Strong written English with a natural, professional tone
- Close attention to detail, especially in CRM hygiene and email accuracy
- Ability to manage a high volume of conversations without dropping threads
- Comfortable working independently with light supervision
- Proactive follow-through: you close loops, you don't leave things open
- Familiarity with HubSpot or similar CRM tools is a plus
- Understanding of the YouTube creator ecosystem is a strong advantage
- Available for regular video check-ins (timezone flexibility required)
What This Role Is Not
This is not a brand partnership or deal negotiation role. The Creator Liaison focuses exclusively on the creator side of the business. Brand relationships and campaign execution are handled by separate team members.
This is not a brand partnership or deal negotiation role. The Creator Liaison focuses exclusively on the creator side of the business. Brand relationships and campaign execution are handled by separate team members.
To apply, send your CV and a brief note on your experience to michael@bossmgmtgrp.com.
