Podgorica - Hybrid work model
15. jul 2026.
International Bridge
Customer service agent (m/f)
International Bridge
Podgorica • Hybrid work model
International Bridge
Podgorica • Hybrid work model
International Bridge is a U.S. based logistics company helping some of the world's largest e-commerce retailers deliver parcels to Alaska, Hawaii, Puerto Rico and other non-continental destinations.
With approximately 350 employees worldwide including a team of 60 colleagues in Montenegro, International Bridge offers the best of both worlds: the friendly atmosphere of a local team and the career opportunities of an international company.
From our Podgorica office, we support international clients, develop technology solutions, and manage logistics operations across multiple markets.
We are looking for a reliable, detail-oriented and proactive individual who is eager to learn, contribute and grow within an international team.
With approximately 350 employees worldwide including a team of 60 colleagues in Montenegro, International Bridge offers the best of both worlds: the friendly atmosphere of a local team and the career opportunities of an international company.
From our Podgorica office, we support international clients, develop technology solutions, and manage logistics operations across multiple markets.
We are looking for a reliable, detail-oriented and proactive individual who is eager to learn, contribute and grow within an international team.
Role & daily responsibilities
Customer communication & support
- Communicate with clients via phone and/or email to help them track their packages
- Process and follow up on customer requests
Coordination & operations
- Coordinate with internal teams to ensure timely issue resolution
- Support daily operational activities
Reporting & documentation
- Prepare operational and performance reports
- Maintain accurate records and documentation
- Contribute to process improvements and operational efficiency initiatives
Why join International Bridge?
- Stable employment with a growing U.S. Company
- Hybrid work model (every weekend off)
- Structured onboarding and training to help you succeed
- Supportive and collaborative team environment
- Opportunities for professional growth and internal career development across departments and functions
- Private health insurance fully covered by the company for you, and benefits for your family members
- Flexible and trust-based approach to short-term sick leave and employee well-being
What we expect from you
- Ability to work the second shift: 2:00 PM – 10:00 PM
- Fluent spoken and written English
- Good computer skills (MS office)
- Proactive mindset and willingness to learn
- Strong organizational skills and attention to detail
- Reliability, responsibility and a team-oriented mindset
- Previous experience in customer support is an advantage (not a requirement)
How to apply
Send your application with a CV in English through zaposli.me or to the careers@myib.com. We look forward to meeting you.
Send your application with a CV in English through zaposli.me or to the careers@myib.com. We look forward to meeting you.
International Bridge doo
