Nestled in a picturesque bay featuring beautiful private beaches and awe-inspiring views, this is a gorgeous seaside retreat. Deluxe apartments overlooking the crystal clear Adriatic sea make Dukley Hotel one of Montenegro’s premier holiday destinations.
We are looking for position:
- Ensuring efficient day to day operation of the Front Desk;
- Acting as a face of company where being friendly and having courteous manners are vital;
- Active support of senior Front Office colleagues in all aspects of customer service.
Duties and responsibilities:
- Adequately addressing all guest requests on time and by the highest standards, ensuring an effective check in & out process, including a complete billing procedure;
- Regular and timely reporting of the superiors feedback from guests and clients ensuring the highest level of service at all times;
- Participation in trainings, as well as assistance on night shift if needed, knowing the categorization of accommodation, price, package, other knowledge if necessary for carrying out daily obligations,
- increase room occupancy using additional sales techniques (up-selling) and promotion of hotel services and additional content, appreciation and recognition of hotel procedures regarding acceptance of hotel applicable payment methods;
- Compliance with safety, fire regulations, tracking the standards of the hotel brand, assistance to other sectors as needed.
- Mandatory knowledge of the Opera management system in the hotel industry;
- Secondary education, orientation in the field of tourism will be considered an advantage;
- Positive attitude towards commitments and exceptional communication skills;
- Commitment to the realization of the highest standard of service;
- Kindness and pleasantness in dealing with guests, clients and employees;
- Ability to work alone, as well as work in a team;
- Fluent in English, written and verbal. Italian or Russian is an advantage;
- Well mannered with strong attention to detail.
- 2 years of experience as a Receptionist or in similar Customer Service related position.
Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: [email protected]
All applications will be handled with absolute confidentiality.