Ovaj oglas je istekao i poslodavac više ne prima prijave
Located at the heart of Montenegro's Adriatic coast, Dukley Hotels & Resort presents a diverse range of accommodations and services designed to cater to both business and leisure needs, including 3 hotels, 3 private beaches, an infinity pool, 6 dining venues, 3 conference rooms, and a wellness and SPA area. By fusing the innate Montenegrin hospitality and Mediterranean charm with a highly skilled team of professionals, we have created a welcoming environment and a reputation of a place where you can enjoy, whether as our resident, guest or our employee.
We are looking for position:
Receptionist
We are looking for position:
Receptionist
Role Summary:
Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where being friendly and having courteous manners are vital. Active support of senior Front Office colleagues in all aspects of customer service.
Responsibilities:
Ensuring efficient day to day operation of the Front Desk. Acting as a face of company where being friendly and having courteous manners are vital. Active support of senior Front Office colleagues in all aspects of customer service.
Responsibilities:
- Adequately addressing all guest requests on time and by the highest standards, ensuring an effective check in & out process, including a complete billing procedure;
- Regular and timely reporting of the superiors feedback from guests and clients ensuring the highest level of service at all times;
- Participation in trainings, as well as assistance on night shift if needed, knowing the categorization of accommodation, price, package, other knowledge if necessary for carrying out daily obligations;
- Increasing room occupancy using additional sales techniques (up-selling) and promotion of hotel services and additional content, appreciation and recognition of hotel procedures regarding acceptance of hotel applicable payment methods;
- Compliance with safety, fire regulations, tracking the standards of the hotel brand, assistance to other sectors as needed.
Requirements:
- 2 years of experience as a receptionist or in similar customer service-related positions;
- Mandatory knowledge of Opera management system in the hotel industry;
- Secondary education, orientation in the field of tourism will be considered an advantage;
- Positive attitude, exceptional communication skills, and a commitment to delivering the highest standard of service while interacting kindly and pleasantly with guests, clients, and employees
- Ability to work alone, as well as work in a team;
- Fluent in Montenegrin/Serbian and English, written and verbal.
- Strong attention to detail.
What we offer:
- Provided accommodation, food and corporate uniforms;
- Corporate discounts;
- For foreign citizens, we provide residence and work permits.
Join our team!
Send your CV to hr@dukley.com and specify the position you are applying for.
All applications will be handled with absolute confidentiality.
*Only shortlisted candidates will be contacted.
Send your CV to hr@dukley.com and specify the position you are applying for.
All applications will be handled with absolute confidentiality.
*Only shortlisted candidates will be contacted.
