Herceg-Novi, Crna Gora
26. januar 2025.
Mamula Island Hotel
CLUSTER DIRECTOR OF FOOD AND BEVERAGE
This senior leadership role is crucial in delivering exceptional culinary and beverage experiences across two of Montenegro's highest-end establishments. The Director of F&B will oversee all operational, conceptual, and strategic aspects of 4 restaurants and 3 bars. This individual will set the highest standards for service excellence, innovation, and guest satisfaction while maintaining operational efficiency and driving profitability. This leader will be working closely with the Cluster General Manager as part of his Core Team.
We are looking for an experienced, hands-on leader with a proactive, "action-reaction" mindset, who thrives in a dynamic, fast-paced environment. They will embody the spirit of Mamula Island and Centrale Hotel, blending authenticity with innovation to create world-class guest experiences.
KEY RESPONSIBILITIES:
1. Operational Excellence
- Oversee daily operations of 4 restaurants and 3 bars, ensuring consistent delivery of the highest standards in service, quality, and guest satisfaction.
- Develop and implement SOPs across all venues, aligning with Mamula Island's ethos and exceeding industry standards.
- Monitor and maintain cost control systems for food, beverage, and labour to ensure profitability.
- Foster a culture of continuous improvement, training, and development among the F&B team to deliver seamless operations.
2. Strategic Leadership
- Create and execute a long-term F&B strategy for both properties, aligned with the cluster's goals and vision.
- Lead the development of new menus, concepts, and seasonal offerings, incorporating current trends and guest preferences.
- Collaborate with senior management to align F&B strategies with overall property objectives. Specially with the Director of Sales, Executive Chef and Front Office Manager.
3. Guest Experience
- Elevate the guest experience by curating innovative dining concepts, bespoke events, and exceptional service delivery.
- Act as a brand ambassador, ensuring that each venue reflects the unique identity of Mamula Island, Centrale and Montenegro’s rich cultural heritage.
- Develop strategies to capture feedback, analyze guest satisfaction metrics, and implement improvements.
4. Design and Project Oversight
- Collaborate on F&B design and development for new projects or renovations, ensuring operational efficiency and adherence to brand standards.
- Oversee FOH and BOH planning, design, and implementation, ensuring functionality and aesthetics align with the properties' luxury positioning.
- Conduct regular site inspections and ensure readiness for operations, from equipment to ambiance.
5. Collaboration and Partnerships
- Work closely with the Culinary and Beverage teams to foster collaboration and creativity across menus and operations.
- Build relationships with local and international suppliers to ensure quality and exclusivity in offerings. Make sure the suppliers do regular tastings with the team, to ensure upselling.
- Partner with marketing to develop compelling campaigns, promotions, and events that drive revenue and brand visibility.
6. Team Leadership
- Recruit, mentor, and manage a world-class F&B team, fostering a culture of accountability, innovation, and guest-centricity.
- Conduct regular performance reviews and create tailored development plans to grow talent within the team.
- Act as a key problem solver, addressing challenges swiftly to maintain operational excellence.
Requirements
QUALIFICATIONS
QUALIFICATIONS
- Proven experience (5+ years) as a Director or Senior Manager in high-end hospitality F&B operations, ideally in luxury or boutique environments.
- Strong background in managing multiple outlets and teams across diverse F&B concepts.
- Exceptional problem-solving skills with a proactive "action-reaction" mindset.
- Expertise in food, beverage, and service trends with a passion for innovation.
- Financial acumen, with a strong understanding of budgeting, forecasting, and P&L management.
- Excellent communication, leadership, and interpersonal skills.
- Experience in project management, from conceptualization to execution.
- Fluency in English; knowledge of regional languages (e.g., Montenegrin, Serbian) is a plus.
- Flexibility to travel between properties and work unconventional hours as needed.
PERFORMANCE EXPECTATIONS
- Regular feedback will be provided to ensure alignment with hotel objectives and proactive improvement in general practices.
- Follow the Rulebook, Organizational Chart, and other duties from management within the scope of work.
WORKING CONDITIONS
- Cluster Director of Food and Beverage is expected to be on the Island 8 hours a day, 5 days a week.
- Cluster Director of Food and Beverage is responsible for managing their own schedule to meet the needs of the hotel.
- Cluster Director of Food and Beverage reports to Area General Manager and plays a substantial role in the management team of Mamula Island hotel. He/She will receive a competitive salary and are hired under Montenegrin labor law.
Ready to inspire and be inspired?
Apply now via workwithus@mamulaisland.com and become part of a hospitality revolution where every role plays a part in creating something extraordinary.
Let’s make 2025 a year to remember—together.
Let’s make 2025 a year to remember—together.
