Noblewood - a producer, exporter and a distributor of alcoholic beverages, located in Montenegro, part of the international Noblewood Group, is looking for a
IT Manager in Tivat
Main responsibilities:
- Full technical support of the office including top management employees.
- Remote assistance for all employees of the Company.
- Ensuring the continuity and quality of IT services (services) provided:
- monitoring the availability of network nodes, servers in the HQ, restoring performance, escalating problems.
- Fixing, receiving, classifying, prioritizing, assigning requests from users by phone, mail, in person.
- Solving calls within the 0 and 1 lines of technical support.
- Horizontal and vertical escalation of calls; Installation, configuration, technical support of computer equipment, office equipment, detection of malfunctions in the operation of existing equipment.
- Development, updating of technical documentation for equipment, services for PC and IS users, internal documentation for IT employees.
- Setting up computer equipment, testing new functionality, identifying, and eliminating problems in work.
- Installation, configuration, maintenance, solving problems with videoconferencing devices, software for videoconferencing.
- Technical support, maintenance of audio-video conferences.
- Administration of user access in various information systems, administration of the Active Directory service, Administration of users of the Exchange mail server;
- Maintenance of office equipment.
- Planning for the purchase of consumables, cartridges, toners, replacement, accounting.
- Participation in the inventory of IT equipment, participation in project tasks, in the implementation of IT projects.
- Receive and resolve requests from all employees of the Company and be able to report on the progress of the decision and the result.
Requirements:
- Understanding of installation of patch cord is and how to crimp the wire if necessary.
- Knowledge of the MS Office system (Exchange Online) of work with SharePoint to differentiate access rights in the network storage.
- Have expert knowledge in MS Windows 10/11 systems.
- Connect a new MFP over the network, set it up for work.
- Have an understanding of what is IP telephony.
- It would be great if you have experience with the Pantheon system.
Experience:
- A 2-year experience with аn international company in the team of technical support will be an advantage
Personal skills:
- Ability to work in a team.
- Take responsibility and solve problems quickly.
Foreign languages:
- English, B2
- Serbian, B2
- Russian, nice to have, but not obligatory