Job Title: Marina Receptionist
Reports to: Marina Office Manager and Marina Director
Job Description:
As the Marina Receptionist, you will be the first point of contact for guests arriving at the marina, providing excellent service with professionalism and a welcoming attitude. Russian language proficiency is an asset and will be highly valued in this role. Your responsibilities will include:
Reports to: Marina Office Manager and Marina Director
Job Description:
As the Marina Receptionist, you will be the first point of contact for guests arriving at the marina, providing excellent service with professionalism and a welcoming attitude. Russian language proficiency is an asset and will be highly valued in this role. Your responsibilities will include:
- Welcoming Guests: Warmly greeting marina guests, addressing inquiries, and guiding them to relevant areas or staff.
- Responding to Inquiries: Handling phone calls, emails, and face-to-face questions in a prompt and courteous manner, providing accurate information as needed.
- Reservation Management: Managing marina reservations, scheduling docking services, and accurately maintaining records of guest bookings and preferences.
- Administrative Support: Assisting the Marina Office team with data entry, filing, and supply management.
- Coordinating Services: Working with other departments to arrange guest services such as transportation, SPA booking or other special requests.
- Ensuring Security: Overseeing visitor access and following security protocols to ensure guest and staff safety and privacy.
- Maintaining a Presentable Reception Area: Keeping the marina reception area tidy, organized, and welcoming.
- Assisting with Check-ins and Check-outs: Supporting guest check-in and check-out processes, including processing payments and providing essential information for a smooth marina experience.
- Handling Complaints: Addressing guest concerns promptly and professionally, escalating to management as required.
- Coordinating Communication: Ensuring effective communication within the marina by relaying messages and information promptly to the appropriate personnel.
- Previous experience in a guest-facing role, ideally in hospitality or marina services.
- Strong communication and interpersonal skills with a friendly, professional demeanor.
- Organizational skills with attention to detail and the ability to multitask.
- Proficiency in computer applications, including MS Office and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Russian language skills are a plus, enhancing communication with diverse guests.
- A passion for delivering exceptional customer service and contributing to memorable guest experiences.
How to Apply:
Submit your CV at the mail: marina.office@lazure.me
*Kindly note that only shortlisted candidates will be contacted.
Submit your CV at the mail: marina.office@lazure.me
*Kindly note that only shortlisted candidates will be contacted.
Lazure Marina&Hotel
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of
service inspired by Montenegrin hospitality values.
LAZURE Hotel & Marina is residing on the Adriatic coast of Montenegro at the entrance to the picturesque Kotor bay, next to the beautiful medieval city of Herceg Novi. Lazure Hotel & Marina revives the historical premises of Lazaret, an 18-th century landmark, which has been carefully renovated and brought back to life as a luxury boutique hotel offering exceptional standards of service inspired by Montenegrin hospitality values.
Facilities:
Lazure Hotel - Historical Building (24 rooms)
Lazure Hotel - Residential Building (104 rooms & 58 residences)
Rosemarine Restaurant
Augusto Brasserie
1729 Wine Bar
Rocco Lounge Bar
Beach & Beach Bar
Atmosphere Spa & Wellness
Meetings & Events venues
Marina with 156 berths and Yacht Club
