Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.
Job Title: Housekeeping Supervisor
Reports to: Housekeeping Manager
Position Overview:
The Housekeeping Supervisor is responsible for overseeing housekeeping staff within both hotel rooms and privately-owned apartments. The role includes preparing daily task schedules, assigning duties, conducting training, implementing procedures, and ensuring the quality control of all housekeeping activities.
Duties and Responsibilities:
- Supervise and monitor the work of housekeeping staff
- Instruct employees on operational procedures
- Distribute uniforms, keys, and approve the issuance of cleaning supplies and equipment
- Oversee communication channels (e.g., app-based group chats)
- Monitor task progress and supervise execution in real-time
- Maintain communication with the front desk via the hotel management system
- Train housekeeping staff
- Complete checklists during apartment inspections
- Ensure staff are familiar with cleaning tools and supplies
- Report lost and found items, damages, malfunctions, and irregularities to the appropriate departments
- Ensure data and guest privacy protection, keeping all confidential information within the hotel
Responsibilities:
- Responsible for the cleanliness of apartments, terraces, and furnishings
- Ensure proper implementation of standard operating procedures and hotel policies
- Oversee the appearance and conduct of housekeeping staff, ensuring the highest level of courtesy and professionalism
- Responsible for the neatness and condition of apartment setups, including linens, towels, amenities, and other guest supplies
- Submit daily reports on completed tasks and activities
- Monitor the quality of turndown service
- Communicate with the storage/warehouse team
- Liaise with the Public Area Supervisor
- Coordinate with the Laundry Supervisor
Routine Tasks:
- Conduct regular training for housekeeping staff
- Conduct conversations with staff to reinforce policies and procedures
- Inspect staff changing rooms and dining areas
- Monitor equipment and supply usage
Personal Attributes:
- Strong operational, organizational, and leadership skills
- Excellent communication skills across all levels
- Ability to adapt to changing situations
- Resourcefulness and quick decision-making
- Team spirit and dedication to creating optimal working conditions
Experience:
- Previous experience in the same role is required.
- Computer literacy.
- Knowledge of English language; additional language desirable
Join our team!
E- mail: hr@dukley.com
E- mail: hr@dukley.com
Dukley Hotels and Resorts
