Marina Receptionist
Reports to: Marina Office Manager and Marina Director
Job Description:
As the Marina Receptionist, you will be the first point of contact for guests arriving at the marina, providing excellent service with professionalism and a welcoming attitude. Russian language proficiency is an asset and will be highly valued in this role. Your responsibilities will include:
As the Marina Receptionist, you will be the first point of contact for guests arriving at the marina, providing excellent service with professionalism and a welcoming attitude. Russian language proficiency is an asset and will be highly valued in this role. Your responsibilities will include:
- Welcoming Guests: Warmly greeting marina guests, addressing inquiries, and guiding them to relevant areas or staff.
- Responding to Inquiries: Handling phone calls, emails, and face-to-face questions in a prompt and courteous manner, providing accurate information as needed.
- Reservation Management: Managing marina reservations, scheduling docking services, and accurately maintaining records of guest bookings and preferences.
- Administrative Support: Assisting the Marina Office team with data entry, filing, and supply management.
- Coordinating Services: Working with other departments to arrange guest services such as transportation, SPA booking or other special requests.
- Ensuring Security: Overseeing visitor access and following security protocols to ensure guest and staff safety and privacy.
- Maintaining a Presentable Reception Area: Keeping the marina reception area tidy, organized, and welcoming.
- Assisting with Check-ins and Check-outs: Supporting guest check-in and check-out processes, including processing payments and providing essential information for a smooth marina experience.
- Handling Complaints: Addressing guest concerns promptly and professionally, escalating to management as required.
- Coordinating Communication: Ensuring effective communication within the marina by relaying messages and information promptly to the appropriate personnel.
Qualifications:
- Previous experience in a guest-facing role, ideally in hospitality or marina services.
- Strong communication and interpersonal skills with a friendly, professional demeanor.
- Organizational skills with attention to detail and the ability to multitask.
- Proficiency in computer applications, including MS Office and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Russian language skills are a plus, enhancing communication with diverse guests.
- A passion for delivering exceptional customer service and contributing to memorable guest experiences.
If you are service-oriented, dedicated to continuous improvement, and excited to be a part of our marina’s guest services, we’d love to hear from you! Join our team, where each interaction makes a difference.
How to Apply:
Submit your CV at the mail: marina.office@lazure.me
*Kindly note that only shortlisted candidates will be contacted.
Lazure Marina&Hotel
LAZURE Hotel & Marina
Located on the Adriatic coast of Montenegro, at the enterence to the UNESCO protected Bay of Kotor, and moments away from the historic town of Herceg Novi, Lazure Marina&Hotel is a five star luxurious boutique hotel where heritage meets contemporary luxury.
Our resort combines a beautifully restored 18th century Lazaret landmark with modern design and amenities, offering guests an unforgettable experience. From elegant rooms and residences to world-class dining, spa and wellness, a private beach, event spaces, and a full-service marina, every detail is crafted to create moments that matter.
Why work with us?
At Lazure, people are our most important value. We believe that great service starts with a strong and motivated team.
We offer:
- A professional and supportive work environment
- Opportunities for learning and career growth
- Work in a high-standard international setting
- The chance to be part of a respected hospitality brand
We are continuously looking for responsible, positive, and motivated individuals who want to grow in the hospitality industry and be part of a dynamic team.
If you are dedicated, service-oriented, and ready to be part of a landmark destination in Montenegro, we look forward to welcoming you.
If you are dedicated, service-oriented, and ready to be part of a landmark destination in Montenegro, we look forward to welcoming you.
