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JOB VACANCY - HYATT REGENCY KOTOR BAY RESORT
Position: Night Receptionist
Scope of Job: Front Office
Responsible for: Front Office
Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.
Through our values we put our dedication to care into action:
Main Duties and responsibilities:
Responsible for: Front Office
Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.
Through our values we put our dedication to care into action:
Main Duties and responsibilities:
- Execute all processes related to guest registration and payment in accordance with hotel standards.
- Check tomorrow's arrivals against reservation references.
- Monitor and record no-shows and cancellations of reservations.
- Conducts necessary accommodation and tax postings, carry out all cash handling processes, financial records, including posting expenses to accounts in the system.
- Process reports through the reception system and prepare night audit reports.
- Generate operational and managerial reports.
- Conduct night audit review from the last shift.
- Perform guest check-in and check-out as needed after 10:00 PM.
- Assign accommodation to newly arriving guests.
- Reconcile transactions on newly opened guest accounts.
- Verify and prepare room status reports.
- Balance paperwork with accounts in the system and prepare necessary reports.
- Prepare a list of expected guest arrivals for the next day.
- Close financial activities for the current day.
- Prepare financial activities and reports for the next day.
- Receive and record bank deposits through reports.
- Handle guest requests upon arrival and during their stay, resolve requests in the best manner.
- Provide guests with all necessary information.
- Communicate with the Housekeeping department and Technical Service.
- Receive, record, and resolve guest complaints/requests and assure in a polite and professional manner that all information will be documented, addressed to the department manager and will be resolved as soon as possible.
- Establish and maintain pleasant and courteous communication with guests, colleagues, and other parties.
- Build good relationships both internally and externally, while ensuring the provision of excellent service.
- Collaborate with the reservations department and sales team to ensure a pleasant experience for all guests.
- Adhere to and respects hotel rules and procedures.
- Maintain high standards of personal appearance and grooming.
- Be familiar with property safety, first aid, fire, and emergency procedures.
- Perform other duties as assigned by Front Office Manage
Requirements:
- Completed High school, Diploma, or degree in hospitality or related field of study is advantage.
- Must have at least 1 or more years of previous experience in the hospitality and must able to operate the System of Hotel.
- Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
- Advanced level of English language both verbal and written, other language is advantage.
- Intermediate skill level in the use of the Microsoft Office suite of applications.
- Must be able to multitask, make decisions and solve problems.
- Ability to perform job duties with attention to detail, speed, and accuracy.
- Proficiency in working with hotel information systems such as Opera, Fidelio, or Diventa.
- Capability to prioritize and organize tasks.
Conditions:
- Accommodation provided
- Transportation if needed
- Competitive salary
- Three meals per day
- Learning and development opportunities
- Recognition programs
- Encouraging management
- Team-spirited colleagues
APPLY NOW! Send your resume at
Email: hr.kotorregency@hyatt.com
Visit our website: hyattregencykotorbayresort.com
Blue Kotor Bay
