Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.
We are looking for the position of:
F&B Reservation Agent
Responsibilities:
- Tracking and adherence to all hotel standards, procedures, and codes of conduct
- Coordination and collaboration with the managers of other organizational units
- Responds to guest complaints and resolves situations within their scope of authority, creating reports as necessary
- Organizes table reservations, seating, and lounging arrangements in restaurants, bars, and on the beach
- In the absence of alternatives, performs the duties of the Head Hostess
- Responsible for responding to inquiries via phone, email, and other communication channels, while constantly updating changes in the system and informing colleagues in the department
- Communicates with internal and external clients in a professional, friendly, and constructive manner to ensure the best presentation of company services and enhance sales
- Efficiently handles all verbal and written inquiries, turning them into sales opportunities
- Identifies guest needs and offers appropriate options during reservations, in accordance with company capacities, standards, the current price list, and set objectives
- Sells F&B department products and services using upselling and suggestive selling techniques and performs all other activities aimed at maximizing sales, maintaining constant communication with other managers within the department
- Establishes and maintains contact with sales representatives of other hotels and travel agencies
- Promotes F&B sector products and services and conducts training sessions for all employees in other hotel and resort departments who come into contact with guests
- Ensures smooth and professional internal communication between all departments
Requirements:
- Knowledge of English and Russian languages is preferred
- Previous experience in the same or similar roles within the hospitality industry
- Strong communication skills
Join our team!
Send your resume to:
hr@dukley.com
Send your resume to:
hr@dukley.com
Dukley Hotels and Resorts
