Ovaj oglas je istekao i poslodavac više ne prima prijave
Nestled in a picturesque bay featuring beautiful private beaches and awe-inspiring views, this is a gorgeous seaside retreat. Deluxe apartments overlooking the crystal clear Adriatic sea make Dukley Hotel one of Montenegro’s premier holiday destinations.
We are looking for position:
Reservation agent
We are looking for position:
Reservation agent
REPORTS TO: Reservation Manager
POSITION SUMMARY: Hotel reservation agent
DUTIES AND RESPONSIBILITIES:
- Assisting and advising customers a variety of travel options and making reservations based on their requirements and budgetary allowances (email , phone, live chat , social networks and all other communication channels)
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations..
- Up-selling, when appropriate, by informing customers of additional services or special packages.
- Ensure special handling of repeats guest and very VIP guest.
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Responsible for preparation of occupancy forecast -daily pick-up analysis
- Responsible for the update of hotel information and different rate plans & promo offers in PMS / Channel Manager and in OTA extranet (if necessary) . Priority is to ensure web site booking process is maintained up-to-date and functional.
- Continuous work on optimization of the occupancy
- Monitoring of Rate parity.
- Maintenance and update of different data bases for multiple properties
- Skills
- Bachelors degree in hotel management
- Proficient knowledge of English , Russian and Montenegrin language (both oral and written)
- Experience in Opera PMS
- Experience in Channel Manager and understanding of how travel planning websites & extranets operate (Booking, Expedia, Agoda, Tripadvisor,etc)
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Flexible working hours.
- Work experience in hotel reservation department or front office (minimum 2 years)
Successful candidates will be invited for an interview.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: hr@stratex.me
all applications will be handled with absolute confidentiality.
Deadline for applications: 15.01.2021.
Join our team; send your application electronically in English.
Only short listed candidates will be contacted.
E- mail: hr@stratex.me
all applications will be handled with absolute confidentiality.
Deadline for applications: 15.01.2021.
