Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee.
We are looking for the position of:
Receptionist
Responsibilities:
- Recognizes each guest and makes eye contact with every incoming guest
- Familiarizes themselves with all standard procedures in the hotel, informs guests about hotel products, and house rules.
- Meets guest requests by ensuring all tasks are efficiently resolved, giving priority to guest requests over administrative tasks.
- Informs all departments about specific guest requirements
- Collaborates with all hotel departments (housekeeping, F&B, technical service)
- Must be familiar with room prices, room availability, promotions, services, and facilities, striving to achieve maximum room occupancy
- Ensures payment guarantee upon guest check-in (cash deposit, credit card authorization, agency voucher).
- Must know how to make accommodation reservations following hotel procedures
- Answers the phone quickly and efficiently, following the standard phone answering procedure (no later than the third ring, with standard responses to internal and external phone calls)
- Registers and checks out guests following applicable standards and procedures
- Responsible for the cash condition in the cash register following hotel procedures
- Thoroughly hands over shifts and at the beginning and end of each shift checks whether all notes are detailed in the reception diary
- Familiar with information about the hotel, opening hours of restaurants, bars, beaches, events in the hotel and the city, and is ready to help guests find answers to their questions.
Requirements:
- Acquired professional education lasting a minimum of 3 years
- At least 2 years of work experience as recepcionist
- Ability for logical thinking and easy communication with colleagues and superiors.
We offer:
- Provided accommodation, meals, and uniform.
- Corporate discounts.
- For foreign nationals, residence and work permits are provided.
Join our team!
Send your resume to:
hr@dukley.com
Only candidates who make it to the shortlist will be contacted.
Send your resume to:
hr@dukley.com
Only candidates who make it to the shortlist will be contacted.
