Located in the heart of the Montenegrin coast on the Adriatic Sea, Dukley Hotels & Resort 5* offers diverse accommodation options and services tailored to both business and leisure needs. This includes 3 hotels, 3 private beaches, infinity pool, 6 restaurants, 3 conference rooms, and space for wellness and SPA treatments. By combining innate Montenegrin hospitality and Mediterranean charm with a highly trained team of professionals, we have created a welcoming environment and earned a reputation as a place where you can enjoy yourself, whether as our guest or our employee:
Position: Homeowners Concierge
The Homeowners Concierge serves as the primary point of contact between homeowners and the hotel, ensuring a seamless and personalized experience. This role requires professionalism, kindness, and attentiveness at all times, creating a welcoming atmosphere and providing high quality service.
The concierge is responsible for addressing homeowners' requests promptly, including assistance with household appliances, deliveries, laundry services, and providing information about hotel facilities and services. Additional responsibilities include coordinating transportation, organizing excursions, scheduling spa treatments, and making restaurant reservations on behalf of homeowners
Duties and Responsibilities:
- Provide exceptional and personalized service to homeowners, ensuring their needs and requests are met efficiently.
- Assist homeowners in a proactive and friendly manner, offering tailored solutions and recommendations.
- Maintain extensive knowledge of the hotel’s services, facilities, and overall operations.
- Possess a broad understanding of local attractions, restaurants, shops, and events to provide informed recommendations.
- Build and maintain positive relationships with external service providers and vendors.
- Ensure seamless communication with the front desk and management to enhance service quality.
- Keep informational materials, brochures, and in-room guides organized and up to date.
- Collaborate with internal teams and external partners to improve homeowner experiences.
Requirements:
- Strong communication skills, resourcefulness, and a service-oriented approach.
- Professional demeanor, emotional stability, and a high level of responsibility.
- Ability to work independently while demonstrating initiative and strong organizational skills.
- Fluency in at least one foreign language; additional languages are an advantage.
- Proficiency in computer use and administrative tasks.
- Previous experience as a concierge or in a similar customer service role.
Join our team!
E-mail:
hr@dukley.com
E-mail:
hr@dukley.com
